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However, in Remote Desktop Services (RDS) deployments, it may sometimes cause black screen issues. Microsoft RDS, formerly known as Terminal Services, is a general term used to group certain roles of Microsoft Windows Server that allow users to access Windows desktops and applications remotely by using the Remote Desktop Protocol (RDP).īelow are the main roles within an RDS environment: This blog post outlines some possible solutions for RDS black-screen issues and explains other common problems that may prevent the service from working properly, including potential ways to address them.

Remote Desktop Gateway: Used to grant users on public networks access to RDS resources located on an internal corporate network.Remote Desktop Connection Broker: Manages and handles incoming connections to both collections of full desktops and remote applications.Remote Desktop Session Host: Hosts the Windows desktop or applications for remote access. Secure Sockets Layer (SSL) is used to keep communications encrypted between clients and session hosts. Remote Desktop Web Access: Provides access to desktops and applications through a web portal and launches them through the device’s native Microsoft Remote Desktop client application.

Remote Desktop Licensing: Manages the client access licenses.

Some common issues that may prevent RDS from working properly and possible ways of fixing them are described below: Firewall blocking connection RDP uses port 3389 by default, and the session host must have this port accessible from the end-user devices for internal connections or from the Remote Desktop Gateway for external connections.Įnsure that the port your RDS environment uses isn’t being blocked by an existing firewall between the client and the session host, including the Windows Defender Firewall if it is enabled on the session host. Remote Desktop Gateway requires a certificate to be installed because it uses SSL encryption.

Clients must trust the certificate authority that issued the certificate to guarantee a successful connection with the session hosts. Open the Certificates Microsoft Management Console (MMC) on the client device, and check that a copy of the certificate authority’s root certificate has been imported to the Trusted Root Certification Authorities store.